Nha Lua

Nhà Lụa

CUSTOMER PRIVACY POLICY

Nha Lua is committed to respecting and protecting customer privacy. This privacy policy clearly outlines how we collect, store, use, and protect customers’ personal information when shopping and using Nha Lua’s services.

1. PURPOSE OF COLLECTING PERSONAL INFORMATION

 – The purpose of collecting customer information relates to matters such as:

 – Supporting customers with purchasing, payment, and delivery.

– Providing product information, services, and support as requested by customers.-

– Sending notifications about our latest programs and products.

– Resolving issues that arise during purchases.

2. SCOPE OF INFORMATION COLLECTED

We collect customers’ personal information when placing an order on our website, including: full name, email address, phone number, and address.

3. INFORMATION RETENTION PERIOD3. INFORMATION RETENTION PERIOD

Customers’ personal data will be retained until a deletion request is made, either by the customer directly or through the account. In all other cases, customers’ personal information will be kept secure on Nha Lua servers.

4. INDIVIDUALS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO THIS INFORMATION:

– Shipping partners: provided with information necessary for delivery, such as name, address, and phone number.

– Customer care team: dedicated staff who assist customers throughout their product usage experience.

– Affiliated programs, co-implemented initiatives, or outsourced services for the purposes outlined in Section 1, all of which comply with personal information security requirements.

– Legal requirements: We will not disclose personal information except when required by law, and where such disclosure is reasonably necessary to comply with legal proceedings.

– Business transfer (if applicable): in the event of a merger or full/partial consolidation with another company, the acquiring party will have access to the information we have stored and maintained, including personal information.

5. ADDRESS OF THE DATA COLLECTOR AND MANAGER:

– Business Name: NHA LUA TRADING & FASHION CO., LTD.

– Established and operating under Tax Registration Certificate No. 4001319396, issued by the Da Nang Department of Planning and Investment on 10/11/2025.

– Address: Plot No. 121, Map Sheet No. 11, Triem Dong 2 Hamlet, Dien Ban Ward, Da Nang City, Vietnam.m.

6. METHODS AND TOOLS FOR USERS TO ACCESS AND MODIFY THEIR DATA:

If you have any request to access or modify the personal information you have provided, you may:

– Call directly at: 0702690884

– Email: cskh@nhalua.com

*Mechanism for receiving and resolving consumer complaints regarding personal information being used beyond its stated purpose or scope: At Nha Lua, protecting your personal information is of the utmost importance. You are assured that the information you provide to us will remain confidential. Nha Lua commits to never sharing, selling, or renting your personal information to any third party. Nha Lua commits to using your information only in the following cases:

– To improve service quality for customers.

– To resolve disputes or complaints within 3 days of receiving the report.

– When required by legal authorities.

Nha Lua understands that protecting your personal information is our responsibility. Therefore, for any questions, feedback regarding Nha Lua’s privacy policy, or concerns about personal information being used beyond its intended purpose or scope, please contact us via hotline: 0702690884 or email: cskh@nhalua.com for direct assistance and resolution.

7. MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS REGARDING PERSONAL INFORMATION USED BEYOND ITS STATED PURPOSE OR SCOPE:

 If a consumer discovers or has grounds to believe that their personal information has been collected, used, stored, or shared improperly or beyond the disclosed scope, they have the right to file a complaint with Nha Lua through the following channels:

      • Hotline: 0702690884
      • Contact Address: At the store, 65 Kim Ma, Ba Dinh, Hanoi.

7.1. When filing a complaint, please provide:

      • Complaint email: cskh@nhalua.com
      • Full name and contact information.
      • A detailed description of the complaint.
      • Supporting evidence (if any).
      • The complainant’s specific request

 7.2. Processing Time and Procedure

      • Complaint acknowledgment: within 3 business days of receiving the report.
      • Processing time: up to 7–15 business days, depending on the complexity of the case.
      • If additional verification is required, we will clearly inform the complainant of the reason and the expected resolution timeline.

7.3. Confidentiality and Cooperation Commitment

                      We are committed to:

      • Keeping all complaint information confidential.
      • Fully cooperating with competent state authorities when required.
      • Complying with Vietnamese laws on consumer rights protection and personal data protection.